Before confirmation

Checkout submits a purchase request. The concierge reviews availability, configuration, destination, delivery options, duties, final totals, and applicable terms before a sale is confirmed.

Delivery

The final policy should identify eligible destinations, processing estimates, carriers, signature requirements, insurance limits, address restrictions, and what happens after a failed delivery attempt. Estimates should not be presented as guarantees.

International orders

Before confirmation, clients should be told the currency, importer responsibility, duties, taxes, brokerage, restrictions, and return implications for the destination. These amounts must not be guessed from the browser alone.

Returns

The operating company must define eligibility, notice period, condition, authorization process, packaging, return transport, insurance, inspection, refund timing, and exclusions consistent with applicable consumer law.

Custom, sized, and bespoke work

Any exclusion or limitation for bespoke, engraved, altered, resized, or specially sourced objects must be disclosed before commitment and comply with mandatory rights. A generic no-return label is not sufficient.

Damage or discrepancy

The approved policy should explain how quickly to report a damaged parcel, missing item, or specification discrepancy; which photographs or records help; and how the atelier will assess the matter.

Start a conversation

Use the contact page with the purchase-request or order number. No return should be sent until the operating company provides the approved process and destination.